Yes — every product sold by Prism & Pocket is 100% officially licensed merchandise.

We do not stock proxies, counterfeits, or unauthorised reproductions. Authenticity is non-negotiable for us.

We source directly from authorised Australian & International distributors and wholesalers. All products are inspected before dispatch to ensure they meet our quality standards.

Some products are restocked regularly — use the back-in-stock notification on the product page to be alerted when it returns. Limited and discontinued products may not be restocked.

Simply add items to your cart and proceed to checkout. We accept all major credit and debit cards, PayPal, and AfterPay where available.

We process orders quickly — please contact us as soon as possible if you need to make a change. Once an order has been dispatched, we are unable to cancel or modify it.

Yes — a confirmation email is sent automatically after your order is placed. If you do not receive it within a few minutes, please check your spam folder.

Payment options available at checkout are displayed during the payment step. Options may vary depending on order value.

Orders are dispatched within 1–2 business days of payment being received. You will receive a tracking number via email once your order has been shipped.

Yes — we ship to all Australian states and territories via Australia Post.

A tracking number is emailed to you once your order is dispatched. Track your parcel directly on the Australia Post website using that number.

Whilst we do not have International Shipping currently available on our website. We are happy to provide a shipping estimate for international orders - Please reach out

Delivery timeframes depend on your location and Australia Post network conditions. Standard delivery is typically 3–7 business days. Express options can take between 1-3 business days.

Please check your tracking number first via the Australia Post website. If your parcel appears delayed or lost, contact us and we will lodge an enquiry on your behalf.

We accept returns on items that arrive damaged or are not as described. Please contact us within 7 days of delivery with photos of the issue and we will arrange a resolution.

Change-of-mind returns are assessed on a case-by-case basis for unopened, unused items in original condition (this excludes any TCG sealed products).

Please contact us to discuss.

Please photograph the packaging and the item immediately and contact us within 48 hours of delivery. We will work with you to resolve the issue as quickly as possible.

If this has occurred please contact us as soon as possible and provide us photos.

A blind box is a product where the specific character or variant inside is randomised — you will not know which one you receive until it is opened. All possible characters are featured in the product imagery and description.

Unfortunately no — the randomisation is part of the product design. If you are looking for a specific character, check our individual listings where available.

Yes — each pull is independent. Ordering multiple units does not guarantee different characters.

We try to minimise duplicates where possible. We list the box numbers available from a current opened random set to choose from

Fair Access is our system for managing high-demand product drops. Selected releases are made available to verified, approved accounts first — before general public access opens. This keeps purchases fair and prevents bots and bulk resellers from clearing stock.

Create an account on our website and complete the verification process. Approved accounts are reviewed manually. We will notify you by email once your account has been approved.

High-demand Pokémon releases attract automated bots and bulk buyers that make it impossible for genuine collectors and fans to purchase.

Our approval process ensures real customers get access first.

Yes — Fair Access products are limited to 1 unit per order per approved account.

This ensures as many customers as possible have the opportunity to purchase.

You will not be able to complete checkout on Fair Access products without a verified account.

Apply for access via your account page and we will review your application.

Where stock allows, any remaining inventory may be released to general access after the Fair Access window closes.

Sign up for our mailing list to be notified.

Fair Access products are clearly flagged with a "Fair Access" label on their product imagery.

The maximum order quantity is also noted on the product page. If you see these indicators, an approved account is required to complete your purchase.